SHIPPING & RETURNS
SHIPPING POLICY
Our whole operation is designed to get your order out the door and on its way to you in the shortest possible time frame so you aren't left waiting. We pride ourselves in delivering the best possible service available to our customers.
Delivery may take longer in the following instances:
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Bikes take a little bit longer as we want to ensure they arrive to you in perfect condition, and so will take the time to thoroughly inspect them before delivery.
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Custom colors and components may take longer due to availability. If this happens you will be notified of a tentative delivery date.
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The availability of one of your order items may have changed from when you purchased – if this is the case, we'll email you to help you find an alternative if the new delivery time frame is to long.
RETURN & EXCHANGE POLICY
If you change your mind on your purchase, you have a full 30 days to return it for a refund subject to some exclusions set out below. All goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
There are some exclusions to our 30 day returns policy, which are detailed below (unless faulty or not as described):
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Any customized/personalized items such as wheel builds cannot be returned
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GPS systems such as sports watches or cycle computers can only be returned if unregistered
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For hygiene reasons, any garments can only be returned if the items are unworn (and protective packaging remains)
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Products received over 30 days ago
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Products that have been opened or unsealed
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Products returned in an unsatisfactory condition
Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
Returned items will be checked by one of our specialists to ensure they meet the criteria set out in this Returns and Refund policy. Please note if you return items which are outside our Returns and Refund policy we will be unable to process a full refund. We will contact you in such circumstances
We cannot offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists.